Return Policy

1. Overview

At Khakryonuaghon, we want you to be satisfied with your purchase. This Return Policy outlines your rights and the procedures for returning products and obtaining refunds. Our policy complies with EU consumer protection laws and Dutch regulations.

Please read this policy carefully before making a purchase. By placing an order, you agree to this Return Policy.

2. Your Right of Withdrawal (EU Consumers)

2.1 14-Day Withdrawal Period

Under EU consumer protection law (Directive 2011/83/EU) and Dutch law, you have the right to withdraw from your purchase without giving any reason within 14 days from the date you receive the goods.

To exercise this right, you must inform us of your decision to withdraw by sending a clear statement (e.g., email or letter) to:

• Email: help@khakryonuaghon.world
• Address: 10 Lijnbaan, 3012 EP Rotterdam, Netherlands

You may use the model withdrawal form provided at the end of this policy, but it is not mandatory.

2.2 Withdrawal Deadline

To meet the withdrawal deadline, you must send your communication concerning the exercise of the right of withdrawal before the 14-day period expires.

3. Conditions for Returns

3.1 Product Condition

To be eligible for a return and full refund:

• The product must be unopened and in its original, sealed packaging.
• The product must be unused and undamaged.
• All original labels and tags must be intact.
• The product must be returned within the withdrawal period.

3.2 Products That Cannot Be Returned

In accordance with Article 16 of EU Directive 2011/83/EU, the following products cannot be returned:

• Products that have been opened or unsealed after delivery, where the seal is necessary for health protection or hygiene reasons (this applies to dietary supplements that have been opened).
• Products that have been clearly personalized or made to your specifications.
• Products that deteriorate rapidly or have a short expiration date.

3.3 Defective or Damaged Products

If you receive a defective or damaged product, you are entitled to:

• A full refund, or
• A replacement product

Please contact us within 48 hours of receiving the damaged product and provide photographs of the damage. We will arrange for the return at no cost to you.

4. Return Process

4.1 Step-by-Step Guide

1. Contact Us: Email us at help@khakryonuaghon.world to initiate the return. Include your order number and reason for return.
2. Receive Authorization: We will send you a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the Product: Securely pack the product in its original packaging if possible. Include the RMA number inside the package.
4. Ship the Return: Send the package to the address provided in the return instructions. Keep your shipping receipt as proof of postage.
5. Processing: Once we receive and inspect the returned product, we will process your refund.

4.2 Return Shipping Costs

For withdrawal returns (within 14 days, unopened product):

• You are responsible for the direct cost of returning the goods.
• We recommend using a tracked shipping service to ensure delivery.

For defective or incorrect products:

• We will cover the return shipping costs.
• We will provide a prepaid shipping label or reimburse reasonable shipping costs.

5. Refunds

5.1 Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier. The refund will be issued using the same payment method you used for the original purchase.

5.2 What Is Refunded

Upon valid withdrawal, we will refund:

• The full price of the product(s) returned
• Standard delivery costs (if applicable)

We may deduct from the refund any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5.3 Refund Timeline

After we approve your refund, please allow:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-10 business days

Processing times may vary depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please:

1. Return the original product following our return process.
2. Place a new order for the desired product.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement again.
• Contact your credit card company or bank, as processing may take additional time.
• If you've done all of this and still have not received your refund, please contact us at help@khakryonuaghon.world.

8. Legal Guarantee (EU Consumers)

In addition to the right of withdrawal, EU consumers benefit from a legal guarantee of conformity for a period of 2 years from delivery.

Under this guarantee, if a product does not conform to the contract (e.g., it is defective or not as described), you are entitled to request:

• Repair or replacement of the product
• A price reduction
• Termination of the contract and a full refund

This guarantee is in addition to, and does not affect, your statutory rights.

9. Return Address

Please do not send returns without first contacting us and obtaining an RMA number. Unauthorized returns may not be processed.

After receiving your RMA number, send returns to:

Khakryonuaghon
Returns Department
10 Lijnbaan
3012 EP Rotterdam
Netherlands

10. Model Withdrawal Form

You may use the following form to exercise your right of withdrawal (optional):

11. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: help@khakryonuaghon.world
• Address: 10 Lijnbaan, 3012 EP Rotterdam, Netherlands

We are committed to resolving any issues promptly and fairly.

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically.