Privacy Policy

Last updated:

1. Introduction

Khakryonuaghon, located at 10 Lijnbaan, 3012 EP Rotterdam, Netherlands ("we," "our," or "us"), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website khakryonuaghon.world and purchase our products.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Dutch Implementation Act of the GDPR (Uitvoeringswet AVG), and other applicable data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Khakryonuaghon
  • Address: 10 Lijnbaan, 3012 EP Rotterdam, Netherlands
  • Email: help@khakryonuaghon.world

For any questions regarding this Privacy Policy or your personal data, please contact us using the information above.

3. Personal Data We Collect

3.1 Information You Provide Directly

We collect personal data that you voluntarily provide when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our newsletter
  • Contact us via email or contact forms
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Payment information (processed securely by our payment providers)
  • Order history and preferences
  • Communication content when you contact us

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of visit
  • Device information

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

Purpose Legal Basis
Processing orders and deliveries Performance of contract (Art. 6(1)(b))
Customer service communications Performance of contract (Art. 6(1)(b))
Marketing communications (with consent) Consent (Art. 6(1)(a))
Website analytics and improvement Legitimate interest (Art. 6(1)(f))
Legal compliance and fraud prevention Legal obligation (Art. 6(1)(c))

5. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders, including sending order confirmations and tracking information.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
  • Account Management: To create and manage your customer account.
  • Marketing: To send promotional communications about our products, offers, and news (only with your explicit consent).
  • Website Improvement: To analyze how our website is used and improve its functionality and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
  • Fraud Prevention: To detect, prevent, and address fraud and security issues.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order Data: 7 years from the date of purchase (as required by Dutch tax law)
  • Account Data: Until you request account deletion or 3 years of inactivity
  • Marketing Consent Data: Until you withdraw consent
  • Customer Support Communications: 3 years from the last interaction
  • Website Analytics Data: 26 months (anonymized after this period)

After the retention period expires, we will securely delete or anonymize your personal data.

7. Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

7.1 Service Providers

  • Payment Processors: To securely process your payments
  • Shipping Partners: To deliver your orders
  • Hosting Providers: To host and maintain our website
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To analyze website traffic and usage

7.2 Legal Requirements

We may disclose your data when required by law, court order, or to protect our legal rights.

We ensure that all third parties process your data in compliance with GDPR and have appropriate data processing agreements in place.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules (where applicable)

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Art. 15): Request a copy of your personal data we hold.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
  • Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing (Art. 18): Request limitation of how we use your data.
  • Right to Data Portability (Art. 20): Receive your data in a structured, commonly used format.
  • Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent (Art. 7(3)): Withdraw previously given consent at any time.
  • Right to Lodge a Complaint (Art. 77): File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

To exercise any of these rights, please contact us at help@khakryonuaghon.world. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for all data transmission
  • Secure storage with encryption at rest
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

11. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

12. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Supervisory Authority

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority:

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: help@khakryonuaghon.world
  • Address: 10 Lijnbaan, 3012 EP Rotterdam, Netherlands